Refund and Returns Policy
Thank you for shopping with PrideLuxe. We take pride in the quality of our products and your satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.
Return Eligibility
We only accept returns for defective or damaged products. To be eligible for a return, the following conditions must be met:
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The item must be defective, damaged, or not as described.
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You must notify us within 3 days of receiving the product.
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The item must be unused and in its original packaging.
We do not accept returns for change of mind, wrong size, or non-defective items.
Return Process
To initiate a return:
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Contact us at Support@prideluxe.store within 3 days of delivery with:
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Your order number
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A clear photo/video showing the defect
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A brief description of the issue
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Once approved, you will be responsible for shipping the product back to us. Shipping costs for returns are to be paid by the buyer.
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We recommend using a trackable shipping service, as we are not responsible for lost or undelivered return packages.
Refund Process
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Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed and a credit will be applied to your original method of payment.
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Refunds may take 15 to 30 business days to reflect, depending on your bank or payment provider.
Exchanges
We currently do not offer exchanges. If your item is defective, please follow the return process outlined above.
Questions?
If you have any questions about our return or refund process, feel free to contact our customer support team at:
PrideLuxe Customer Support
Email: Support@prideluxe.store